This is a follow up to an earlier series of articles on risk culture in banks the last of which can be accessed here.
The best institutions and organisations are those which define themselves in terms of how they have they can best serve their customers (and the wider community) and not how they intend to manage risks.
This is a lesson that bankers, regulators and governments all need to learn—the future success of the banking industry depends not on more rules and regulations but how well banks transform their customer culture. As we shall see, that has very little to do with how they measure risk. Continue reading
Posted in Banking, Business
Tagged banking, Banks, Brand, Culture, customer, customer culture, financial crises, Kodak, Organisation, Regulation, Risk, Risk Culture, strategy
For some time now I have been asking myself why the world’s leading bankers have still been unable to talk directly to the masses in order to apologise for their role in creating a financial crisis in which so many people suffered and commit to doing their best in order to avoid the same thing happening again. Continue reading
Posted in Banking, Business, People
Tagged ABN AMRO, Anglo Saxon, Banks, Controls, Culture, Employees, Goldman Sachs, Governance, Human, Investment Banking, managers, people, strategy, UBS